Inspire Medical Systems collects information in two ways:
Information you provide directly to us.
Inspire collects personal information that you enter into data fields on the Inspire Website or provide to Inspire personnel in connection with a Website Service. For example, we may request and you may submit or provide your name, postal address, e-mail address, zip code, phone number, present diagnosis (such as OSA diagnosis and whether you have or are attending a CHT screening), course of treatment (such as a history of use of a CPAP), biometric information (such as height, weight, and BMI), and other information (such as how you heard about us and a selection of a screening location and date). When you engage with our online chat service through the Website, a transcript of the conversation may be stored by us. When you engage in a phone conversation in connection with a Website Service, we may record the call. When you attend an on-line or in-person educational or informational session, we may record the session. We may gather certain personal information that you provide to us to help us better serve you through transactions and promotions, as well as to respond to inquiries, requests for information, and opportunities including employment applications. To protect your privacy, you should not provide Inspire with any information that is not specifically requested.
Automatically collected information.
When you are visiting this Website, certain information may be automatically collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, local storage objects, and navigational data collection (log files, server logs, clickstream).
Inspire may automatically gather and collect information including, but not limited to, any of the following when you use our Website: (1) IP addresses (the Internet address of a computer) to track a user’s session while the user remains anonymous, (2) computer and connection information such as browser type and version, operating system, and platform, (3) the full Uniform Resource Locator (URL) clickstream to, though, and from the Website, including date and time, (4) cookie identifier and related cookie information, (5) information you viewed or searched for, and (6) if viewed on a mobile device, your mobile carrier and device type.
Like many websites, we may use cookie technology to collect additional Website usage data and to improve our services. A cookie is a small data file that is transferred to your computer’s hard disk. Most Internet browsers automatically accept cookies. If you do not want cookies from Inspire or other websites, you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Each browser differs, so check with your browser’s manufacturer to understand how these controls function. However, some services may not function properly if you disable cookies.
Inspire may employ Web beacons (also called single-pixel gifs), which are customized links or similar technologies, when sending you messages, newsletters, or promotional e-mails.
Local Storage Objects.
Local storage objects (sometimes referred to as “Flash Cookies”) are similar to standard cookies except that they can be larger and are downloaded to a computer or mobile device by the Adobe Flash media player. Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page.
Third-Party Service Providers.
You can prevent the collection of the data generated by Google Analytics in relation to your use of the Web site and the processing of this data by downloading and installing the browser plug-in, with more information regarding how you can opt out of Google Analytics data collection as instructed here: https://tools.google.com/dlpage/gaoptout. This link provides instructions for installing an opt-out cookie on your device. As a result, the collection of data by Google Analytics is prevented in future for this Web Site and for this browser as long as the opt-out cookie remains installed in your browser.
We may also use various Facebook services in relation to our Website Services . For example, we may live stream our online educational or informational sessions on Facebook. In addition, using the pixel tracking, we can keep track of what users do after they see or click on a Facebook advertisement. The pixel tracking enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Facebook may connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes. You can opt out of various Facebook advertising options here: https://www.facebook.com/settings?tab=ads.
Additional general information regarding opt-out from interest-based advertising from companies belonging to the Network Advertising Initiative can be found here: http://optout.networkadvertising.org/#!/, information regarding opting out through the Digital Advertising Alliance can be found here: http://optout.aboutads.info/#!/.
Storage of Information
Our Use of Information Collected
We may use and combine information collected via this Website or in connection with Website Services, to improve our Website, to customize the site to your preferences, to communicate information to you, for our marketing and research purposes, to compile and analyze statistics and trends, for our business operations, and for any other purpose specified.
We may use personal information we collect for various purposes related to supplying you information regarding, and connecting you with, medical providers that can provide you with Inspire products and services. We may use such personal information for our business operations, including, to analyze and improve our products and services, to perform services, including, but not limited to, the Website Services, such as contacting you by phone, mail or email, sending you information about various subjects, registering you for Inspire programs, including on-line educational or informational sessions, identifying you if you contact Inspire customer service, helping you to set appointments, communicating with you about Inspire products and services and requesting your response to Inspire surveys. To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from us for you to let us know that you have chosen to stop receiving such emails from us.
Inspire may analyze this information for certain trends in statistics, such as which parts of the website users visit and how long they spend there. During some visits to the Website, Inspire may use software tools to measure and collect session information, including page response times, download errors, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Inspire may use both session cookies and persistent cookies to better understand how you interact with our services, to monitor aggregate usage by our users and web traffic routing on our services, to eliminate from usage statistics Inspire’s own employees, independent contractors, and vendors, to allow for targeted marketing, and to customize and improve our services.
Web beacons allow Inspire to (a) determine whether you have opened, or acted upon, a promotional e-mail and which links you have clicked on in order to deliver to you more focused communications and other content, (b) allow Inspire to count the number of users who have visited certain Web pages and effectively deliver co-branded services, and (c) enable Inspire to compile aggregated statistics and determine the efficacy of promotions by using Web beacons from third parties, without allowing such third parties to use Web beacons to collect or access your personal information.
When you submit an inquiry about a job through the Website, we may ask for information such as your name, address, telephone number, e-mail address, gender, date of birth, career selection or job interest, work experience, and other information related to employment opportunities including an option to upload your resume. We may use third parties to collect and process such employment related information. We may use the information you provide to match your experience and preferences with the job openings we have, and someone from Inspire may contact you about a possible employment opportunity. Please note that by submitting your information regarding employment opportunities with the Inspire, you authorize us to transmit and store your information in our recruitment database.
Our Sharing of Information Collected
In addition to the situations described above, we may use and disclose visitor information in special instances when we have reason to believe disclosing this information is necessary to investigate, identify, contact, or bring legal action against someone who may be causing injury to or interfering with our rights or property, other Website visitors, or anyone else. We may disclose visitor information when subpoenaed, if ordered or otherwise required by a court of law, arbitrator, or other similar proceeding or the rules governing such a proceeding, for government investigations, with government agencies if required by law, and when Inspire otherwise believes in good faith that any applicable law requires it.
We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
Opt Out Choices and Contact for Inspire Medical Systems
If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt-out of future communications from Inspire or revoke any consent to use your personal information previously granted for a specific purpose please contact us by any of the following:
Emailing us at [email protected]
Sending a letter to the following address:
Inspire Medical Systems
Attn: Privacy Officer
5500 Wayzata Blvd., Suite 1600
Golden Valley, MN 55416
At this time, we may not be able to specifically identify and provide you with all of the information we have collected about you for your review, editing, or removal from our databases. In order to provide you with any information, Inspire may, but is not required to, request that you prove your identity to the satisfaction of Inspire.
Protecting the privacy of children is very important to us. For that reason, our Website does not solicit, collect or maintain personally identifiable information from users we actually know are under age 18. If you are a parent or guardian, please contact us if you believe information regarding a child has been collected by us through our Website.
Do Not Track
At this time, this Website does not accept do not track requests from Web browsers.