Privacy Policy

Privacy Policy

This is the Inspire Medical Systems, Inc. (Inspire) privacy policy. This privacy policy explains how we handle the information that you provide to us and that we collect on websites controlled by Inspire. Please read this privacy policy before using the Inspire Website or submitting personal information to us.

This privacy policy applies to any Website or other online service that displays, links to, or references this privacy policy (each website collectively and individually referred to herein as Website). By accessing, visiting, browsing, using, submitting information through, or otherwise interacting with this Website, you agree to the terms of this privacy policy. Whenever you submit information via this Website, you consent to the collection, use, and disclosure of that information in accordance with this privacy policy.

This privacy policy does not apply to personal information collected from you offline, to the Inspire Medical Systems websites that do not link to this privacy policy, or to third-party websites to which the Inspire Medical Systems Website may link. Your use of this Website is governed by the Website Terms and Conditions of Use located at https://inspiresleep.com/terms/

Information Collection

Inspire Medical Systems collects information in two ways:

Information you provide directly to us.

Inspire collects personal information that you enter into data fields on the Inspire Website. For example, we may request and you may submit your name, postal address, e-mail address, zip code, phone number, present diagnosis (such as OSA diagnosis and whether you have or are attending a CHT screening), course of treatment (such as a history of use of a CPAP), biometric information (such as height, weight, and BMI), and other information (such as how you heard about us and a selection of a screening location and date). When you engage with our online chat service through the website, a transcript of the conversation may be stored by us.  We may gather certain personal information that you provide to us to help us better serve you through transactions and promotions, as well as to respond to inquiries, requests for information, and opportunities including employment applications.  To protect your privacy, you should not provide Inspire with any information that is not specifically requested.

Automatically collected information.

When you are visiting this Website, certain information may be automatically collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, local storage objects, and navigational data collection (log files, server logs, clickstream).

Inspire may automatically gather and collect information including, but not limited to, any of the following when you use our Website: (1) IP addresses (the Internet address of a computer) to track a user’s session while the user remains anonymous, (2) computer and connection information such as browser type and version, operating system, and platform, (3) the full Uniform Resource Locator (URL) clickstream to, though, and from the Website, including date and time, (4) cookie identifier and related cookie information, (5) information you viewed or searched for, and (6) if viewed on a mobile device, your mobile carrier and device type.

Cookies.

Like many websites, we may use cookie technology to collect additional website usage data and to improve our services. A cookie is a small data file that is transferred to your computer’s hard disk. Most Internet browsers automatically accept cookies. If you do not want cookies from Inspire or other websites, you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Each browser differs, so check with your browser’s manufacturer to understand how these controls function. However, some services may not function properly if you disable cookies.

Web Beacons.

Inspire may employ Web beacons (also called single-pixel gifs), which are customized links or similar technologies, when sending you messages, newsletters, or promotional e-mails.

Local Storage Objects.

Local storage objects (sometimes referred to as “Flash Cookies”) are similar to standard cookies except that they can be larger and are downloaded to a computer or mobile device by the Adobe Flash media player. Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page.

Third-Party Service Providers.

Inspire may use a variety of third-party services to help provide our services, such as developing and hosting our Website and to help us understand the use of our services, such as through Google Analytics, to provide information to us and to provide you with advertising regarding our Website and our products and services. We may also collect or otherwise gather information related to you from these third-party service providers. These third-party service providers may collect, store, and share information as further dictated by the privacy policies of those third parties.

Google, Inc. may utilize the data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google, Inc. services. Google, Inc. may also use the data collected to contextualize and personalize the ads of its own advertising network to serve ads to you based on your visit to our Website and other sites on the Internet. You may view Google’s privacy policy here:  https://policies.google.com/privacy?hl=en,with more information located here: https://www.google.com/policies/privacy/partners/ (including information regarding how to control how information is shared through your Ads Settings) and here: https://support.google.com/analytics/answer/6004245?hl=en

You can prevent the collection of the data generated by Google Analytics in relation to your use of the Web site and the processing of this data by downloading and installing the browser plug-in, with more information regarding how you can opt out of Google Analytics data collection as instructed here: https://tools.google.com/dlpage/gaoptout.  This link provides instructions for installing an opt-out cookie on your device. As a result, the collection of data by Google Analytics is prevented in future for this Web Site and for this browser as long as the opt-out cookie remains installed in your browser.

We may also use pixel tracking from Facebook on our Website. Using the pixel tracking, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Facebook may connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.  You can opt out of various Facebook advertising options here:  https://www.facebook.com/settings?tab=ads

Additional general information regarding opt-out from interest-based advertising from companies belonging to the Network Advertising Initiative can be found here: http://optout.networkadvertising.org/#!/, information regarding opting out through the Digital Advertising Alliance can be found here: http://optout.aboutads.info/#!/.

Other Sources.

We may receive information about you from other sources, including through third-party services and organizations. For example, if you access third-party services, such as Facebook, Google, or Twitter, through the services to login to the Services or to share information about your experience on the Services with others, or if you access our services while logged into those third-party services, we may collect information from these third-party services. In addition, we may obtain certain information your sleep clinic or doctor where permitted by law.  We may also keep track of how you interact with links across our services, including our email notifications. We do this to help improve our services, provide information and advertising, and to be able to analyze aggregate click statistics such as how many times a particular link was clicked on.  This Website may contain links to other websites, content embedded in our Website that comes from or relates to other websites and services, and now or in the future we may use buttons from other websites and services such as social media websites, and these third parties may use cookies or other tracking devices to collect and track information about you across the Internet.  In general, you can identify these social media buttons and the companies they represent by their logos.  Several of these third parties may use cookies or other tracking devices to collect and track information about you over time and across the Internet. We are not responsible for the privacy practices or the content of these other websites or companies or their data collection practices. You should check the privacy policies of these other websites and companies when providing personally identifiable information or to find out what other information they collect from users, whether while on their platform or website or in relation to links, buttons, or embedded media.  We are not responsible for the privacy practices or the content of these other websites or entities or their data collection practices.

Storage of Information

Inspire may store any of the information collected pursuant to this privacy policy on its own servers or those of its vendors. Personal information you provide by filling out forms on our Website are stored in encrypted form. This information will be decrypted and used to provide and enhance the Inspire services and as otherwise indicated in this privacy policy.

Our Use of Information Collected

We may use and combine information collected via this Website to improve our Website, to customize the site to your preferences, to communicate information to you, for our marketing and research purposes, to compile and analyze statistics and trends, and for any other purpose specified.

We may use personal information we collect for various purposes related to supplying you information regarding and connecting you with medical providers that can provide you with Inspire products and services. We may use such personal information to perform services such as contacting you, sending you information about various subjects, registering you for Inspire programs, identifying you if you contact Inspire customer service, and requesting your response to Inspire surveys.

Inspire may analyze this information for certain trends in statistics, such as which parts of the website users visit and how long they spend there. During some visits to the website, Inspire may use software tools to measure and collect session information, including page response times, download errors, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Inspire may use both session cookies and persistent cookies to better understand how you interact with our services, to monitor aggregate usage by our users and web traffic routing on our services, to eliminate from usage statistics Inspire’s own employees, independent contractors, and vendors, to allow for targeted marketing, and to customize and improve our services.

Web beacons allow Inspire to (a) determine whether you have opened, or acted upon, a promotional e-mail and which links you have clicked on in order to deliver to you more focused communications and other content, (b) allow Inspire to count the number of users who have visited certain Web pages and effectively deliver co-branded services, and (c) enable Inspire to compile aggregated statistics and determine the efficacy of promotions by using Web beacons from third parties, without allowing such third parties to use Web beacons to collect or access your personal information.

When you submit an inquiry about a job through the Website, we may ask for information such as your name, address, telephone number, e-mail address, gender, date of birth, career selection or job interest, work experience, and other information related to employment opportunities including an option to upload your resume. We may use third parties to collect and process such employment related information.  We may use the information you provide to match your experience and preferences with the job openings we have, and someone from Inspire may contact you about a possible employment opportunity. Please note that by submitting your information regarding employment opportunities with the Inspire, you authorize us to transmit and store your information in our recruitment database.

Our Sharing of Information Collected

If you provide personal information to this site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. Inspire may share information related to you with Inspire staff, and also with non-Inspire staff at participating doctors’ offices for the purpose of contacting patients to set appointments or attend a community health talk after you have completed a form to make such a request. When you use our find a doctor feature and e-mail a doctor, the information you provide to be e-mailed will be sent to that doctor.  Similarly, if you engage with an Inspire therapy patient ambassador by choosing to send them an e-mail, the information you provide to be e-mailed will be sent to that ambassador. We may disclose information you provide via this Website to other Inspire affiliates worldwide that agree to treat it in accordance with this privacy policy and use it for the same purposes. We also may disclose information to third parties that are not Inspire affiliates, but only:

To contractors and vendors we use to support our business (such as our website developer and hosting providers, fulfillment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this privacy policy and use it for the same purposes.

In connection with the sale, assignment, or other transfer of the business of this Website to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this privacy policy and use it for the same purposes, unless they notify you and get your consent first.

In addition to the situations described above, we may use and disclose visitor information in special instances when we have reason to believe disclosing this information is necessary to investigate, identify, contact, or bring legal action against someone who may be causing injury to or interfering with our rights or property, other Website visitors, or anyone else. We may disclose visitor information when subpoenaed, if ordered or otherwise required by a court of law, arbitrator, or other similar proceeding or the rules governing such a proceeding, for government investigations, with government agencies if required by law, and when Inspire otherwise believes in good faith that any applicable law requires it. 

Security

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

International Transfers

The Website is designed for and targeted to U.S. audiences and is governed by and operated in accordance with the laws of the U.S. We make no representation that the Website is operated in accordance with the laws or regulations of any other nations. By using the Website and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this privacy policy.

Opt Out Choices and Contact For Inspire Medical Systems

If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt-out of future communications from Inspire or revoke any consent to use your personal information previously granted for a specific purpose please contact us by any of the following:

Emailing us at info@inspiresleep.com

Sending a letter to the following address:

Inspire Medical Systems

Attn: Privacy Officer

5500 Wayzata Blvd., Suite 1600

Golden Valley, MN 55416

At this time we may not be able to specifically identify and provide you with all of the information we have collected about you for your review, editing, or removal from our databases.  In order to provide you with any information, Inspire may, but is not required to, request that you prove your identity to the satisfaction of Inspire. 

Children

Protecting the privacy of children is very important to us. For that reason, our Website does not solicit, collect or maintain personally identifiable information from users we actually know are under age 13.  If you are a parent or guardian, please contact us if you believe information regarding a child has been collected by us through our Website.

Do Not Track

At this time, this Website does not accept do not track requests from Web browsers.

Privacy Policy Changes

Inspire Medical Systems reserves the right to amend this privacy policy without prior notice for any reason including without limitation to reflect technological advancements, legal, and regulatory changes and good business practices. Please check back periodically, and especially before you provide any personal information.

 

This privacy policy was last updated and is effective on August 8, 2019.